Hyster enjoys a unique relationship with our clients. We strive to produce total customer satisfaction created through world class manufacturing. Our objective is to anticipate the needs of all our clients in addition to deal with them with lift trucks that deliver the performance, the reliability and the value that they require.
At Hyster, we believe in starting with the client. We annually conduct focus groups and provide an on-going voice of customer research both on line and in the field. We have over 400 design engineers to translate that input into clever designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best equipment practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machinery are subjected to physical, environmental and virtual tests, in order to guarantee the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are always testing against the competition's products as well. Our final tests take place in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, every time.
Total Quality Every Time
Hyster utilizes an integrated Manufacturing Execution System or MES to initiate quality from the start. The MES is responsible for managing flow of production. The MES coordinates line activities like quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits actually hold each employee responsible for consistent quality, along with the 5s workplace organization in place to help us attain it.
Hyster offers a variety of high quality features as standard with all our products. By remaining committed to our focus on safety and quality, and by being innovative from beginning to end, we deliver some of the best material handling machines on the market. These are just a few of the reasons Hyster has become a leader within the industry.